Professional Answering Service, Inc. was founded in 1950. We started out offering telephone answering services, and over the years, weve expanded our service offerings to include multiple channels. Our goal is to be your one-stop solution for outsourced customer service, and our multichannel approach includes live chat, inbound and outbound phone services, sales support, appointment scheduling, and more.

Yes! We are headquartered in Mentor, OH, and have a second office in Bedminster, NJ. Located exclusively in the USA, we provide 24-hour call center service to all 50 states.

Yes! We are available 24 hours a day, 365 days a year. Professional Answering Service, Inc. is here to support your company whenever you need business answering service, including weekends and holidays.

All calls are answered by a live agent 24/7/365. Day or night, year-round, we provide live answering service.

Thats up to you! We offer several options for message delivery, and we can customize your service to your specific preferences. Professional Answering Service, Inc. provides message delivery by telephone, text, e-mail, or account log-in.

There are two ways we can receive calls for your business: 1. When you set up your phone to forward calls to the designated phone number set up for your account, or 2. When you publish your accounts designated phone number.

Unlike basic answering services, we tailor our live answering service to your businesss particular requirements. Well work with you to identify what information needs to be collected from callers as well as develop a list of information we can provide to callers. Our programmers will design a screen layout that guides our team members to assist your callers based on your specific parameters.

At Professional Answering Service, Inc., we dont distribute calls at random. Your account will be handled by team members who are specifically trained on your industry, products and services, scripting, and more. When we receive an incoming call from your customer, we route it to an agent who has specific training in your field.

Yes. Professional Answering Service, Inc. has an experienced IT staff available to implement integrations. This team will review any existing systems you have in place and then create an implementation plan to set up your account to your specifications.

Yes, if you provide permission. For your convenience, we can access internal client systems, enabling us to transact entirely within your CRM. We are available to work with a number of different systems, including web-based applications and proprietary solutions.

Set up and implementation time vary. It can take as little as one day or as long as a week. The length of time it takes depends on your specific requirements, including the extent of your training plan and whether application integration is required.

Yes. All team members who provide medical answering services are trained in HIPAA requirements and receive annual refresher training.

We have more than 67 years of experience, and in our decades in the business, we have provided customer communication solutions to companies in a huge range of industries. At Professional Answering Service, Inc., we utilize integrated technologies and cutting-edge infrastructure to support your business. Additionally, all of our agents participate in ongoing training to ensure we are as up to date as possible with the latest technology. In fact, many of our team members have been with Professional Answering Service, Inc. long term, so we have an in-depth internal knowledge base.

We are here to treat your customers like our own clients, and we put our extensive training to work to be efficient, thorough, and effective for you.

Yes. We have both high availability and business continuity plans in place. Professional Answering Service, Inc. has invested in redundant pathways so calls can be routed to an alternate location in case of disaster or power outage. Our servers utilize Redundant Array of Independent Disks (RAID) technology to protect against disc failure. We also use redundant data centers and network nodes, backup generators, backup servers, and other precautions.

We have in-depth experience with a variety of industries. Professional Answering Service, Inc. provides live answering service, chat support, and other services for clients in the following fields: real estate, education, retail and e-commerce, government, healthcare and hospice, law, insurance, construction, property management, hospitality, financial services, non-profit, funeral homes, and many others!

Yes! Unlike answering services that outsource your calls through business partnerships, Professional Answering Service, Inc. delivers all of our own call center services. For HIPAA compliance, we utilize the Intelco app.

Yes. We provide live chat availability to all of our clients. Professional Answering Service, Inc. is committed to providing solutions to all our clients communication needs, and we strive to stay on top of the latest technology to be your one-stop source for call answering, live chat, and more.

Yes. Professional Answering Service, Inc. was founded in 1950 as an answering service, and we continue to provide call answering services at a very competitive rate. We are pleased to bring you highly trained agents and the latest technology, combined with a small company feel and outstanding customer service.

Yes and yes. We can work with you to develop a call-forwarding plan so your company never misses a call.

Yes. We use pre-approved e-mail responses, e-mail routing procedures, and escalation protocols to manage incoming e-mails. We can also manage your organizations web form communications.

Yes.

Yes. We can deliver the same message to several different recipients. The same message can be sent to multiple recipients at the same time, even across different types of devices.

We have a history of successfully recruiting agents based on our unique client requirements. Our agents are trained at our internal training centers.

At Professional Answering Service, Inc., our agents are trained by certified instructors at one of our training centers. We provide hands-on training that enables our trainees use the same hardware, software, and telephone equipment used when supporting clients. Our training centers are networked, allowing students and instructors to share scenarios and best practices via telephone and video conferencing.

Just give us a call! Wed love to discuss your requirements. Our team is ready to customize answering services and communication solutions that are designed to meet your organizations specific goals. Contact us now, and dont forget, estimates are always free!

A 24-hour answering service is a live telephone answering solution available 24/7/365 that ensures businesses never miss calls outside normal office hours.

A 24-hour answering service increases customer satisfaction and prevents lost sales by providing live call handling, message taking, and order processing around the clock.

Yes, the 24-hour answering service offers overflow support to handle call surges during busy periods, emergencies, or marketing campaigns.

Our 24-hour answering service operates 365 days a year, including weekends and holidays, to maintain continuous customer communication.

To set up the 24-hour answering service, contact Professional Answering Service, LLC to discuss call routing, system integration, and custom scripting.

The business answering service includes live agent call answering, message taking, appointment scheduling, order processing, and CRM integration tailored to your company.

The business answering service helps small businesses manage customer calls during peak times or staffing shortages by providing professional call coverage and detailed message forwarding.

Yes, the business answering service integrates seamlessly with in-house CRM and scheduling software for accurate data capture and streamlined workflows.

The business answering service supports industries including retail, e-commerce, real estate, insurance agencies, professional services, and more.

To start the business answering service, contact Professional Answering Service, LLC for a consultation, free estimate, and customized implementation plan.

Medical answering services provide HIPAA-compliant live call answering, appointment scheduling, call routing, and message taking for doctors, dentists, and healthcare practices.

Yes, the medical answering service is fully compliant with HIPAA and HITECH regulations, using encrypted messaging tools like miSecure Messages to protect patient data.

The medical answering service supports physician offices by handling after-hours calls, managing appointment scheduling, routing urgent calls, and taking thorough patient messages.

Our medical answering service offers complete appointment scheduling, including availability coordination, confirmation calls, and calendar integration.

The medical answering service uses data encryption, secure messaging apps, staff HIPAA training, and strict access controls to safeguard patient information.

A telephone answering service is a live call handling solution where trained agents answer customer calls, take messages, and route calls based on custom instructions.

Our telephone answering service provides live agent support 24/7, personalized call handling, and real-time message delivery, unlike automated voicemail systems.

Yes, the telephone answering service is staffed exclusively by live, professional agents who are trained on your business operations and customer service protocols.

The telephone answering service scales to meet high call volumes, offering overflow support and emergency answering services during sudden surges.

Our telephone answering service includes custom call center services, such as CRM integration, scheduling support, script design, and multilingual support.

A virtual receptionist service provides remote live receptionist support, handling incoming calls, scheduling appointments, taking messages, and supplying customer information.

The virtual receptionist service integrates with your phone line and communication systems, enabling remote agents to answer calls according to your instructions and branding.

Yes, our virtual receptionist service includes appointment scheduling, calendar management, and reminder calls to keep your day organized.

The virtual receptionist service offers 24/7 availability, including nights, weekends, and holidays, ensuring your calls are always answered.

Our virtual receptionist service seamlessly integrates with virtually any phone system via call forwarding, SIP trunking, or cloud-based solutions.

Live chat support offers real-time text-based assistance on your website, where trained agents respond to customer inquiries, troubleshoot issues, and guide purchases.

Live chat support increases customer engagement, reduces response times, and boosts conversions by providing instant assistance to website visitors.

The live chat support service is available 24/7, providing real-time support and ensuring no customer chat goes unanswered.

Yes, our live chat support integrates easily with most website platforms and can be customized to match your branding and technical requirements.

All live chat support agents are real, professionally trained individuals who follow your scripts and guidelines to represent your business accurately.

Emergency answering services provide rapid call center support during crises such as natural disasters, data breaches, or unexpected surges in call volume.

Emergency answering services handle urgent calls, provide critical information to callers, and route emergency notifications to your staff during natural disasters.

Our emergency answering service can be activated immediately, with systems configured rapidly to support sudden increases in call volume.

Yes, emergency answering services are designed to scale quickly, deploying additional agents and resources to manage call surges effectively.

To activate emergency answering services, contact Professional Answering Service, LLC and provide your emergency protocols and call handling instructions.

Florida Answering Service is a division of Professional Answering Service, LLC that provides live call answering and virtual receptionist services throughout Florida.

Florida Answering Service covers areas including West Palm Beach, Boynton Beach, Palm Beach Gardens, and all regions across Florida.

Florida Answering Service offers the same comprehensive services such as 24-hour answering service, business answering service, medical answering service, and emergency answering services.

To sign up for Florida Answering Service, contact Professional Answering Service, LLC by phone or email to discuss your requirements and receive a free estimate.

Florida Answering Service combines local expertise in West Palm Beach with the 70+ years of experience of Professional Answering Service, LLC to deliver personalized, high-quality call handling solutions.