When it comes to partnering with a medical answering service for your practice, you need to be picky. You should only work with a team of specialists that’s highly qualified, experienced, and compliant with HIPAA and HITECH regulations. And that’s what makes Professional Answering Service, Inc. the top physician answering service in West Palm Beach and across the country.
Established in 1950, we have 70+ years of experience partnering with businesses of all kinds, including medical practices. We know exactly how to deliver the professionalism and “bedside” manner required when speaking with your vulnerable patients. With our trained agents answering your phone and setting appointments, you can rest assured your patients are in good hands at all times.
For more details on our answering service for doctor’s offices, call today!
24-Hour Medical Answering Service in West Palm Beach
With our 24-hour medical answering service, we give your patients peace of mind and round-the-clock support. There’s usually a fair amount of stress swirling around when it comes to booking medical checkups, handling insurance claims, and settling billing disputes, so your patients will be relieved they can talk to a real, live agent at any time of the day.
For the utmost convenience, Professional Answering Service, Inc. provides:
- Live agents 24/7
- Overflow support for high call volumes
- Call routing and transfers
- Message taking
- Appointment scheduling
- Expertly trained agents
- And more!
Of course, attentive customer care is the number one priority with any answering service. However, a physician answering service requires a much greater degree of attention and caution, as people’s health and privacy are at stake.
For this reason, we extensively train our live agents on the specifics of your practice and pertinent regulations. They’ll be primed to answer questions, transfer calls, and schedule appointments with total accuracy. Professional Answering Service, Inc. helps you give your patients the support and reassurance they need.
Whether you hire us for dental answering service, physician answering service, or any other type of doctor’s answering service, your patients will be well taken care of.
HIPAA-Compliant Answering Services for Medical Practices
Understandably, most practices are cautious about medical answering services because they don’t want to jeopardize their patients’ records, sensitive data, or their own professional reputations.
As you know, HIPAA laws mandate that medical practices protect the privacy of their patients, so you can’t have a third-party answering service like us accessing sensitive information. This is why Professional Answering Service, Inc. uses data-encryption software to keep you in compliance with HIPAA and HITECH regulations. We do this with the help of miSecure Messages, an Amtelco app that protects information at all times. miSecure Messages encrypts every exchange, thus guaranteeing the confidentiality of your patients’ data.
So, when you’re looking for a safe, competent call center to handle your doctor’s answering service, Professional Answering Service Inc. is the solution. Contact us today!