In today’s fast-paced business world, a 24-hour answering service can be an invaluable asset for handling customer calls and supporting business operations. But not all answering services are created equal, and one major area where many providers fall short is in their pricing transparency. Many competitors add hidden fees that can leave clients with unexpected expenses. At Professional Answering Service, LLC, we believe in doing business honestly and transparently—meaning no hidden fees and no unpleasant surprises.

For over 70 years, Professional Answering Service, LLC has been providing reliable telephone answering service to clients across the United States. Whether you’re a doctor, lawyer, contractor, or insurance provider, we know that every call counts, and we’re here to make sure that each interaction with your customers is handled with professionalism and integrity. And because we understand the frustration of hidden fees, we make it a priority to offer clear and honest pricing for all our answering services, without any additional charges that might catch you off guard.

Common Hidden Fees in the Answering Service Industry

When searching for a business answering service, it’s important to keep an eye out for hidden costs that many competitors may include in their contracts. Here are some of the most common hidden fees that answering service clients often encounter:

1. Setup Fees
   Some answering services charge a setup fee just to get started. This fee can range from a minimal amount to a significant upfront cost, especially for small businesses looking to get their service up and running. At Professional Answering Service, LLC, we never charge a setup fee—our focus is on getting you connected, not on adding extra costs.

2. Holiday Fees
   Many business answering services charge additional fees for working on holidays, even if you’re on a 24/7 plan. This means that when you need coverage the most, like during holiday breaks, you might be surprised by a higher bill. With our services, you can rely on consistent rates throughout the year, even during peak holiday periods.

3. After-Hours Fees
   For companies that offer answering services for small businesses, after-hours coverage is crucial, but some services charge a premium for it. We understand that your business doesn’t always run on a 9-to-5 schedule, so we don’t tack on extra charges for after-hours calls. Our 24-hour answering service ensures you’re covered, day or night, without extra fees.

4. Rounding Up Minutes
   A lesser-known practice among some answering services is rounding up call times. This means if your call lasts, for example, 3 minutes and 30 seconds, they might round it up to 4 minutes. This practice can quickly add up, leading to higher bills than anticipated. At Professional Answering Service, LLC, we bill accurately without rounding up—ensuring fair, transparent billing for our clients.

Why Choose Professional Answering Service, LLC?

When it comes to choosing an answering service for small businesses, transparency and professionalism are key. With Professional Answering Service, LLC, you can rest easy knowing that we offer straightforward, clear pricing. There are no hidden fees, no surprises, and no added costs. Our virtual receptionist and telephone answering service are designed to support your business’s needs with integrity and respect.

If you’re in need of a reliable answering service, our team of rigorously trained professionals is here to help represent your business in the best light. Contact us today to learn more about our business answering service solutions, and see how we can make a difference without the hidden costs.