In recent years, you may have noticed an increase in the rates of various answering services across the industry. This change isn’t always due to inflation or improvements in service quality. For many companies, the issue goes deeper—often linked to private equity investments and acquisitions. When venture capitalists buy answering services, the primary focus can shift from customer satisfaction to profit maximization. As a result, these answering services often implement rate hikes and additional fees, ultimately affecting the service experience for clients.
At Professional Answering Service, LLC, we understand the importance of a stable and trustworthy answering service that feels like an extension of your business. We’ve been providing reliable 24-hour answering service to clients nationwide since 1950, and our commitment to quality remains unchanged. With only two owners over the past 74 years, we’ve maintained a unique continuity and focus on customer satisfaction. Here’s what sets us apart and how we can help you avoid the pitfalls of rising rates and declining service quality.
Why Answering Service Rates Are Increasing
The rise in answering service rates across the industry is often linked to buyouts by venture capitalists. When investors see answering services as a revenue stream, the first change they frequently make is to increase pricing and add hidden fees. While this benefits shareholders, it’s rarely beneficial for clients. For businesses relying on answering services these added costs can strain budgets and disrupt operational efficiency.
Additionally, changes in ownership often lead to changes in management and staffing. Accounts may be reassigned to new agents, leading to service disruptions and a decline in the quality of service. Clients who once felt a strong connection to their answering service may find themselves dealing with unfamiliar agents, less personalized support, and even longer wait times.
Professional Answering Service, LLC – Stability and Service You Can Count On
Professional Answering Service, LLC stands out as a telephone answering service that values relationships over profits. With 74 years in business and just two owners since our founding, we’ve built a legacy of reliability and trust. Our approach focuses on consistency, professionalism, and personalized customer care. We’re not influenced by venture capital, so our rates and services remain transparent, and we’re committed to maintaining fair pricing without hidden fees or unexpected rate hikes.
Our team of trained, highly professional agents is the backbone of our virtual receptionist and answering services. Each agent goes through a rigorous screening and training process, ensuring they represent your business with the highest level of integrity. By choosing Professional Answering Service, LLC, you’re selecting a partner that understands your needs and prioritizes the quality of service.
What to Look for in an Answering Service Provider
When considering a business answering service, it’s essential to look beyond just the rates. Here are a few factors that set high-quality answering services apart:
- Ownership History – Companies with minimal ownership turnover are more likely to have consistent service quality.
- Agent Familiarity – A high-quality service will ensure clients have familiar agents who understand their specific needs.
- Customer Service Approach – Choose a provider that values long-term relationships and sees clients as partners, not just revenue.
Avoid Rate Hikes and Service Downgrades
The choice of an answering service impacts your business image and customer satisfaction. With Professional Answering Service, LLC, you’re not just another account number. We’ve proudly upheld a high standard of service across decades, thanks to our enduring commitment to customer satisfaction and integrity. When you partner with us, you’re choosing stability, reliability, and a team that genuinely cares about representing your business well.
If you’re tired of unexpected rate increases and the declining quality of outsourced call centers, Professional Answering Service, LLC is here to help. Reach out today to discover the benefits of working with an experienced answering service provider that truly values your business.